Clearance Hub – Privacy Policy
Last Updated: 13 October 2026
1. Introduction
Clearance Hub (“we”, “us”, “our” or “the Platform”) respects the privacy of people who use our website.
Clearance Hub is an online clearance listing and discovery platform based in Sydney, New South Wales, Australia. We provide a service through which retailers can advertise clearance products and customers can browse listings and contact retailers directly.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, register an account, publish a listing, contact a retailer or communicate with us.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
2. Information We Collect
The information we collect depends on how you use Clearance Hub.
2.1 Information from Retailers
When a store registers or uses our listing services, we may collect:
- Store or business name.
- Business owner's or authorised representative's name.
- Contact person's name and position.
- Business email address and telephone number.
- Business address and location.
- Australian Business Number (ABN) or other business registration details, where required.
- Account username and authentication information.
- Product listing information, including descriptions, photographs, prices, stock condition and availability.
- Listing purchases, invoices, payment status and billing records.
- Communications with us and enquiries about our services.
- Information relating to account security, suspected fraud or compliance with our Terms and Conditions.
We do not intend to collect payment card details directly unless a future service specifically requires this. Where an external payment provider processes payments, its own privacy policy may apply to information it collects.
2.2 Information from Customers and Website Visitors
When customers browse or use the Platform, we may collect:
- Name and contact details, where provided.
- Email address and telephone number, where provided.
- Information entered into a contact form or enquiry.
- Details of a product listing or retailer about which an enquiry is made.
- Messages or other communications sent to us.
- Website usage information, including pages viewed, searches performed and interactions with listings.
- Technical information such as IP address, browser type, device information, approximate location and access timestamps.
Customers may contact retailers directly using contact details displayed on the Platform. If the customer communicates with a retailer outside Clearance Hub, the retailer may collect and handle that customer's information independently.
2.3 Information Collected Automatically
When you visit our website, we or our service providers may collect technical and usage information through server logs, cookies, analytics tools and similar technologies.
This information may help us understand website traffic, improve website performance, remember preferences, maintain security and identify technical problems.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
3. How We Use Personal Information
We may use personal information to:
- Create, administer and secure customer and retailer accounts.
- Publish and manage product listings.
- Allow customers to find products and contact relevant retailers.
- Provide customer support and respond to enquiries.
- Manage listing fees, subscriptions, invoices and related business records.
- Verify retailer information where reasonably necessary.
- Monitor website performance and improve our services.
- Detect, prevent and investigate fraud, misuse, security incidents and unlawful activity.
- Enforce our Terms and Conditions.
- Communicate important service updates, policy changes and account notices.
- Send marketing communications where permitted by law and, where required, with consent.
- Meet legal, regulatory, accounting and recordkeeping obligations.
- Establish, exercise or defend legal claims.
We will take reasonable steps to ensure that personal information is used for purposes that are consistent with the reason it was collected, as permitted by applicable law.
4. When We Disclose Personal Information
We do not sell personal information as a standalone commercial product.
We may disclose personal information in the following circumstances.
4.1 Between Customers and Retailers
Where a customer submits an enquiry through a Clearance Hub contact form or similar feature, we may provide the information submitted to the relevant retailer so that the retailer can respond.
Retailer business contact details may be displayed publicly on product listings or business profiles.
Customers should understand that information they choose to provide to a retailer may subsequently be handled by that retailer under its own privacy practices.
4.2 Service Providers
We may share information with service providers who help operate our business, including providers of:
- Website hosting and cloud infrastructure.
- Website development and maintenance.
- Email and communication services.
- Analytics and performance monitoring.
- Cybersecurity and fraud prevention.
- Customer support and business administration.
- Payment processing for retailer listing fees, if applicable.
We expect service providers handling personal information on our behalf to protect it and use it only for authorised purposes, subject to their contractual arrangements and applicable law.
4.3 Legal and Regulatory Requirements
We may disclose information where reasonably necessary to comply with applicable laws, regulations, court orders or lawful requests, or to protect our rights, property, users or the security of the Platform.
4.4 Business Transfers
If Clearance Hub is involved in a proposed or completed sale, merger, restructuring or transfer of business assets, personal information may be disclosed to relevant parties where permitted by law and subject to appropriate safeguards.
5. Overseas Disclosure and Storage
Clearance Hub is based in Australia, but some website hosting, cloud storage, analytics or other service providers may store or process information outside Australia.
The countries in which information is stored or accessed will depend on the providers and services we use.
Where the Australian Privacy Principles apply, we will take the steps required by applicable law in relation to overseas disclosures of personal information.
Before launching the website, we recommend confirming the locations of your hosting provider, database, email service, analytics tools and any other third-party services that may access personal information.
6. Cookies and Analytics
Clearance Hub may use cookies and similar technologies to:
- Keep the website functioning correctly.
- Maintain sessions and account security.
- Remember user preferences.
- Understand traffic and usage patterns.
- Improve navigation, content and performance.
- Measure the effectiveness of permitted marketing activities.
Third-party analytics or advertising providers may collect information about website usage in accordance with their own terms and privacy policies.
You can restrict or disable cookies in your browser. Some functions may not work properly if essential cookies are disabled.
We will provide any additional notices or consent options required by applicable law.
7. Marketing Communications
We may use contact information to send relevant updates about Clearance Hub, new features, retailer listing services, promotions or other business communications where permitted by law.
You can opt out of marketing emails by using the unsubscribe facility in the email or contacting us directly.
Opting out of marketing will not prevent us from sending essential communications relating to your account, paid services, security, transactions or legal obligations.
We will comply with applicable Australian spam and privacy requirements.
8. Security of Personal Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the information and the risks involved, these steps may include:
- Access controls and account permissions.
- Secure authentication practices.
- Encryption in transit and other appropriate technical safeguards.
- Software updates and security monitoring.
- Backups and recovery procedures.
- Restricting access to authorised personnel and service providers.
- Secure disposal or de-identification of information when it is no longer required and retention is not legally necessary.
No internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect information.
If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any applicable Notifiable Data Breaches obligations.
9. How Long We Retain Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating accounts, maintaining listings, managing fees, resolving disputes, complying with legal obligations and protecting our business.
Retention periods may vary depending on the type of information, the reason it was collected and any applicable legal requirements.
When information is no longer required, we will take reasonable steps to securely destroy it or de-identify it, where appropriate and lawful.
Deleting an account does not necessarily mean all information will be immediately deleted. Some records may need to be retained for legal, accounting, security or dispute-resolution purposes.
10. Accessing and Correcting Personal Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, contact us using the details in Section 14.
We may need to verify your identity before responding. We will handle requests in accordance with applicable law and explain if we are unable to provide access or make a requested correction.
11. Third-Party Websites and Retailers
Clearance Hub may contain links to retailer websites, external services or third-party platforms.
We do not control the privacy practices, content or security of external websites. Visiting those websites is subject to their own terms and privacy policies.
Retailers are responsible for handling customer information they collect directly, including information obtained through telephone calls, emails, in-store visits or their own websites.
Customers should review the relevant retailer's privacy practices before providing sensitive or unnecessary personal information.
12. Children's Privacy
Clearance Hub is intended for general retail and business use and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful. If you believe a child has provided personal information to us in circumstances that require action, please contact us.
We will assess the circumstances and take appropriate steps in accordance with applicable law.
13. Complaints About Privacy
If you believe Clearance Hub has mishandled your personal information, please contact us and explain:
- What information or privacy practice concerns you.
- What happened and when, where known.
- What outcome you are seeking.
We will review your complaint and respond within a reasonable period.
If the Australian Privacy Act applies to us and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
The availability of external complaint rights depends on applicable law.
14. Contact Us
For privacy questions, access or correction requests, or privacy complaints, please contact:
Clearance Hub
Business location: Sydney, New South Wales, Australia
Legal business name: Clearance Hub
Email: info@ClearanceHub.com.au
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or legal obligations change.
The latest version will be published on our website with an updated “Last Updated” date.
Where required by law, we will provide additional notice or seek consent for changes that require it.
We encourage users and Retailers to review this Privacy Policy periodically.